FAQs on all aspects of Jorns bending machines
Here, you can find answers to the most frequently asked questions connected to our bending machines in the areas of sales and customer service. Of course, these answers do not cover all individual cases. If you have a question that is not liste
FAQ sales
Can I customise the dimensions of a bending machine?
Jorns bending machines are available in standard lengths of 3.2, 4, 5.2, 6.4, 8, 10 and 12.2 metres. Thanks to the modular machine design and high level of in-house manufacturing, it is also possible for us to construct bending machines of customised l
Can I purchase a new bending machine from Jorns directly?
Since 1973, Jorns AG has successfully developed an agency model in order to offer the best solutions for our customers on site throughout the entire service life of the machine. Services carried out by our sales and service agencies are extensi
Who can help me in configuring my new Jorns bending machine?
You should discuss your current and future expectations when using a new Jorns bending machine with one of the staff from our sales and service agencies, or one of the sales staff at Jorns. You then have a wide range of possible fitting options
How can I configure the machine capacity on my new Jorns bending machine?
Your needs in terms of machine capacity should be clarified on consultation:
- Bending capacity in steel, aluminium, stainless steel
- Closing performance for closed folds/hems
- Maximum/minimum back stop dimension
- Feasibi
Why does Jorns work with independent sales and service agencies?
All Jorns bending machines are available internationally. Our independent sales and service agencies sell, install and service machines in their respective countries and are our strong partner of choice for our customers in their area. The reas
FAQ customer service
What is the bending capacity on my Jorns bending machine?
Please consult the operating instructions provided to see the maximum bending capacity on your Jorns bending machine. The bending capacity is dependent on the tensile strength and the corresponding yield strength of the material to be bent. If
In exceptional circumstances, can I use my Jorns bending machine to bend a short bending profile that is above the maximum bending capacity?
No. Exceptions are not possible as this will lead to damage on your bending machine, regardless of whether you bend a short bending profile or use the machine across its full length. In terms of material thickness and material strength, the ben
Where can I buy spare parts for my Jorns bending machine?
Our genuine spare parts in Swiss quality allow your Jorns bending machine to keep working to its full potential. Genuine spare parts can be purchased directly from the sales and service agency in your country. The agency will also organise tran
Is remote maintenance of my Jorns bending machine possible?
Jorns bending machines with graphics-based CNC machine control dating from 2011 and later come with the TeamViewer remote maintenance software pre-installed. Provided the machine is connected to the Internet via network cable or Wi-Fi, the cust
What should be taken into account when fastening down or relocating a Jorns bending machine?
If an existing Jorns bending machine is being moved to a new location in your plant or you have purchased a used bending machine, please pay attention to the following points:
- Consult with Jorns AG or your local Jorns service partner for pr
When can I reach the Jorns AG customer service team by phone?
How much does information over the phone or support by Jorns cost?
If you have purchased your Jorns bending machine from us or one of our official sales and service partners, initial consultation and troubleshooting over the phone by our customer service team is free of charge.
The question of when safety equipment has to be retrofitted is an individual one and can only be answered depending on the requirements of your bending machine and legal regulations. In detail, these are as follows: In advance: older Jorns bendi
Can safety equipment be retrofitted?